Return & Refund Policy

Before buying a coat from our store, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us directly; we are always available to talk or return a call or email. Our sales and creation team are happy to assist with any questions or custom orders not on the website.

  • All of our items are handmade and one of a kind.
  • We will not accept returns on custom made products unless the mistake is ours.
  • For regular returns, please contact us for approval. In general, all sales are final. Exceptions are subject to approval.
  • Damaged shipments- if your order has arrived damaged in any way, please report it immediately. We will work with you to either fix or replace the item. 


Contact us if you have any questions.